Shipping Policy

Delivery:

We utilize reliable courier services for our deliveries, with an estimated delivery time of 2-5 days within India. F

 

Delivery Problems:

If any issues arise with your delivery, we'll do our best to identify and resolve them promptly. Contact us at assist.arthofix@gmail.com and we'll assist you.

What happens if I am not available to receive my parcel?

If you're not available, the courier will leave a card. They'll make a second attempt after 48 hours. If you're still unavailable, the courier will hold your parcel for 7 days before returning it to us. We'll resend it once it arrives back at our warehouse.

What should I do if I receive a damaged parcel?

 If your parcel arrives in a damaged condition, please refuse to accept it and email us at assist.arthofix@gmail.com within 3 days.

What should I do if a damaged parcel has been Left for me?

If a damaged parcel is left for you by the courier at your door step or if your neighbour has accepted it on your behalf, the parcel is considered ‘Accepted’. If on opening your parcel you notice that the items are damaged or missing, immediately contact us at assist.arthofix@gmail.com